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FREE UK P&P

FREE UK P&P

FAQs

How do you deliver?  We dispatch orders to Secured Mail who then rely on the efficiency of Royal Mail to ensure a safe and timely arrival.

Do you offer express delivery?  We offer UK Mail next day service at a cost of £2.49. A tracking number will be provided in your order confirmation email and you can track you order at www.ukmail.com. 

Where is my delivery?  We can track as far as Secured Mail, a tracking number will be provided in your order confirmation email and you can track your order at www.securedmail.co.uk. Secured Mail will then pass your order onto Royal Mail who will make the final delivery. Shipping to the UK has an estimated time of 2-5 working days, but please allow a few days extra as your order may still be in transit.

What condition will my book be in?  Although all books go through several quality checks before dispatch, some books will not always be in great condition and may show signs of wear and tear.

How do I return my book?  If you receive an item that is different to the one descrived or that is clearly in a worse condition than that indicated, please contact customerservice@bookdonors.co.uk to report the defect of damange within 30 days of the receipt of the item and we will either send a replacement or issue a full refund including return postage. Our return address is printed on the upper right corner of your dispatch note but in case you no longer have it to hand, here it is again: 

Bookdonors CIC
Block 18 (Mid Unit)
Tweedbank Industrial Estate
Tweedbank
Galashiels
TD1 3RS

Please also include your Order ID and a small reminder note to let us know the reason for the return. Something like "Returning for a full refund- Not as described" will be perfectly fine. To complete your return, we require a receipt or proof of purchase either inside the package or scanned receipt (postage stickers are not accepted).

Please Note:  If you are looking for a specific book cover/ edition please email customer service at customerservice@bookdonors.co.uk